This Return Policy is issued under the company policy of ShopRight.pk and is applied by the company in good faith, in accordance with the laws of Pakistan.

1. Five-Day Checking Period

Every order placed with ShopRight.pk carries a five-day checking period, commencing on the date of delivery. Should your product arrive defective, damaged, or different from the item ordered, you must contact us within five days of delivery to register a return or exchange claim.

2. Good-Faith Claims Only

ShopRight.pk stands behind the quality of its products and is committed to delivering the highest standards of quality. Claims are accepted only when made in good faith — that is, for genuine product issues. Customers are requested to keep their expectations fair and proportionate to the price paid.

3. How to File a Claim

Claims are accepted exclusively through our official number 0304-3739995 (SMS/WhatsApp). To file a claim:

1. Contact us within five days of delivery, quoting your order number.
2. Provide a clear photograph or video evidencing the issue.
3. Our team will verify your claim and arrange the return or exchange.

4. Claim Processing

Verified claims are processed within seven working days.

5. Return Shipping

The customer is responsible for sending the product back to the company. All return shipping and courier charges are borne entirely by the customer; the company does not cover any return shipping costs.

6. Inspection and Resolution

Upon receipt of the returned item, it will be inspected, following which your exchange or refund will be processed. Claims submitted after five days of delivery, or without the required photographic or video evidence, cannot be accepted.